ACCEPTANCE:
By using OhmCo's services and signing up as a Client, you agree to be legally bound by our Terms and Conditions, including any terms incorporated by reference. These terms can be amended at any time, without prior notice. Please review the terms carefully. Any payment or use of our designs means you have read and accepted OhmCo’s Terms and Conditions. A signature is not required for these terms to apply. By accepting a quote or requesting a project verbally, via email, or through any other form of communication, you are deemed to have accepted these terms in full and are required to pay for all associated work. As terms and conditions are subject to change, you are responsible for staying informed of updates.

BOOKING:
Interested in working with us? Great! To get started, reach out with information about your business and what you're envisioning. Project timelines will be discussed individually based on our project calendar, your specific needs, any add-ons, stock image purchases, holidays, etc after 50% payment has been made on your project. Please note that while we provide an estimate for our working time, delays from your side (e.g., in providing feedback or content) or environmental factors may extend the timeline, and we cannot be held responsible for these extensions.

INVESTMENT:
A 50% deposit is required for all projects before any work begins. Certain packages, such as Level I and Level II for new clients, must be prepaid. The final design fee may change based on additional branding needs, revisions, or any other requests beyond the initial project scope. Any monthly subscription must be paid prior to the first of the month. Subscriptions can be canceled with 30 days' written notice. If canceled after the first of the month, the payment is non-refundable, and services will continue until the end of the billing period. Prices and package details are subject to change without notice. Clients are ultimately responsible for managing their subscriptions, payments, and accounts.

PROJECT BALANCE:
The remaining balance on your project is due upon project completion or 30 days, whichever comes first. If the project is delayed due to client inactivity or lack of response, the balance is still due within 30 days. For recurring projects and NET30 billing, files will be supplied but working files will not be delivered until full payment is received. Working files may incur additional charges.

REVISIONS:
Each project includes two rounds of revisions, with the second round being the final edit. Any additional revisions beyond this will be charged at an hourly rate, with a $50 fee per round of additional edits.

Yes, bills can and often do change during projects, especially when unexpected situations arise, project scope changes, or new information becomes available, leading to adjustments in the cost breakdown and overall billing amount for the client; this is particularly common in projects using time-and-materials billing methods where costs are directly tied to actual work done. 

Key points about changing bills during projects: 

Scope changes:

If the project scope is altered significantly, the bill will need to be adjusted to reflect the new work required. 

Change orders:

In many cases, formal "change orders" are used to document and approve any modifications to the original project scope and corresponding billing adjustments. 

Unforeseen issues:

If unexpected problems arise during the project, additional costs may need to be added to the bill to cover the extra time and materials needed to address them. 

Fixed-price billing:

While less likely to change, significant scope changes could still necessitate adjustments to the fixed price. 

Time-and-materials billing:

This method allows for the most flexibility in adjusting bills as costs are directly tied to actual time spent and materials used. 

Milestone billing:

Payments are made based on reaching specific project milestones, which can be adjusted if the project timeline changes.

COPYRIGHT:
Unless otherwise specified, OhmCo retains the copyright to all data, files, and graphic logos created. Clients must obtain proper permission and rights for third-party materials. You agree to indemnify and hold OhmCo harmless from any claims resulting from your failure to obtain such permissions. You are responsible for ensuring that any images or content you supply are legally usable. If you are not a client, have not paid for an image, and use any of OhmCo's designs or images, you will be billed for the use of graphics and will be responsible for reimbursing us for graphic use.

FAILURE TO PROVIDE DESIGN INFORMATION OR EDITS:
Timely provision of all required content (text, images, branding materials) is crucial. If a client fails to provide necessary information or edits within 30 days of project commencement, we reserve the right to charge a 55% surcharge on the deposit or close the project without reimbursing the down payment/deposit. Please ensure you are ready to provide the required materials before the project begins.

TEXT AND IMAGE PROVISION:
Text content should be provided in a digital document format. We set up box.com accounts for each of our clients for direct uploads, but you can also supply images and text as a Google Doc, in an email, or any other way that you're able to send. Images should be shared via Google Drive or Google Photos. If you cannot provide sufficient images, stock photos can be purchased, and any additional costs will be billed to you. If we have to recreate your logo to a useable vector file, we will bill for the cost of logo conversion rates. A $99 charge will be applied if you fail to provide text for your website, and a $35 fee per image for any missing photography.

WORKING FILES:
Working files are not included with the final product. If you require the working files, they may be purchased separately. All illustrations and original artwork remain the property of OhmCo. Additionally, third-party licenses (such as fonts or images) will need to be purchased separately by the client.

REFUNDS/PROJECT CANCELLATION:
A 50% deposit is required for all orders. If a project is canceled before any work begins, the deposit may be refundable and depends on the situation. If we do refund a deposit we may require a 10% handling fee. Once work has started, the deposit becomes non-refundable. For subscription services, cancellation requires 30 days' written notice, and payment is non-refundable if canceled after the start of the month.

CHARGEBACKS:
In the event of a chargeback or payment dispute, all services and projects will be suspended until the issue is resolved. A $299 chargeback fee will apply. Disputing a valid charge is considered fraud and is illegal.

ADDITIONAL EXPENSES:
You agree to reimburse OhmCo for any additional expenses incurred, such as stock photography, special fonts, or third-party services, image or logo retrieval, etc. Late invoices will incur a late fee.

DEFAULT:
Invoices unpaid after 30 days will be considered in default and subject to removal of any hosted materials or services until payment is made. A $199 fee will apply to any returned checks. Clients in default are responsible for any legal or collection fees incurred by OhmCo.

TERMINATION:
Termination of services must be made in writing and will become effective upon receipt. Email is acceptable, provided it is from the registered contact email. You will be invoiced for work completed up until the date of termination.

INDEMNITY:
You agree to use OhmCo's services for lawful purposes only and indemnify us from any claims resulting from your use that cause damage to you or a third party.

POST-DESIGN ALTERATIONS:
OhmCo is not responsible for any alterations made by third parties to your website or designs after they have been delivered. We can assist in fixing issues caused by third-party alterations, but this will incur additional charges.

DOMAINS:
Domains purchased by OhmCo on behalf of clients are the client’s responsibility to maintain. OhmCo is not responsible for the loss of a domain due to missed payments. We require that you set up a GoDaddy account for transfer, but set up delegate access for OhmCo to set up your website on your domain (if you're not about to do it yourself).

SOCIAL MEDIA MANAGEMENT:
Clients assume all responsibility for the content posted on their social media accounts. Social media services are non-refundable, and cancellations require 30 days' notice.

SEVERABILITY:
If any part of these terms is found to be unenforceable, the remaining provisions will continue in full effect.

FILE RETRIEVAL:
Logo packages include unlimited file retrieval. For other projects, retrieval requests are subject to a $99 fee per file/format. Working files are sold separately.

By working with OhmCo, you agree to these terms and conditions in full. Prices and terms may change at any time without notice.