By Mike Ohlinger
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July 2, 2024
Back when I was working in various realms of retail before, through, and after college, the managerial strategy to handling irate customers on-site involved recalling the ancient mantra of "The Customer Is Always Right". In modern terms, this meant that the irate, red-in-the-face man screaming at me in the big-box store lumberyard because the fourteen foot long treated 2x6 that he just purchased would not, in fact, fit in the back of his aging Toyota Corolla would be given an in-store credit for his troubles along with a hearty apology.